For College-specific Issues
Please reach out to your college for questions regarding your Student ID, Student Portal login, Financial Aid, Student Email, Transcripts, Course Registration and Counseling Appointments. Click the link to find to your college's Admissions Office Helpdesk.

For Account Recovery & CCCApply Issues
Phone: (877) 247-4836 or Email: [email protected] 
TTY Phone Number (for the Hearing Impaired Only): (877) 836-9332

Won't let me make an account or recover an account

I have tried to make a CCC account 3 times now. Every time I have tried it says "Account Exists". First of all, I don't even remember creating an account. When I try to recover my account, it tells me there are no records for my email or phone number. This error is very frustrating because it prevents me from applying to college and I need it resolved as soon as possible.


  • I am trying to recover my acct. I have 3 online classes tomorrow by zoom and I have NO zoom info HELP!! Janet Skipitis

  • @CKelly28

    Please call the Helpdesk so that an agent can assist you with recovering your OpenCCC account if there is one to be found. You can reach us at 877-247-4836 24 hours a day, 7 days a week.

  • Hello @janskipitis

    I'm unsure if you are trying to log into your Canvas account to view and submit homework or if you are trying to submit an enrollment application. We are only able to assist with OpenCCC accounts so that students can apply to the college. Any student portal issues or questions about Zoom rooms for classes would need to go through your admissions office.

    Thank you,

  • trying to create a account & it says i have a account & then when i do my password it saying there’s a error

  • trying to create a account & it says i have a account & then when i do my password it saying there’s a error

  • Hello @Jorge00

    It is possible that you may already have an account in the system, If you need assistance with accessing or updating your OpenCCC/CCCApply account please reach out to the California Community College Helpdesk at 1-877-247-4836 agents are standing by to assist you with your questions 24 hours a day 7 days a week or by email at [email protected] .