For College-specific Issues
Please reach out to your college for questions regarding your Student ID, Student Portal login, Financial Aid, Student Email, Transcripts, Course Registration and Counseling Appointments. Click the link to find to your college's Admissions Office Helpdesk.

For Account Recovery & CCCApply Issues
Phone: (877) 247-4836 or Email: [email protected] 
TTY Phone Number (for the Hearing Impaired Only): (877) 836-9332

I can’t change my password because my birthday and last name aren’t recognized.

My number and email are associated with an account but I forgot my password so I went to change it but my birthday and last name aren’t associated with an account? So now I can’t get in.


  • This happened to me too, and I have no idea how to fix it. Lemme know if you figure anything out!

  • hello @Emma_Wilkin @halimayso12

    If you need assistance with accessing or updating your OpenCCC/CCCApply account please reach out to the California Community College Helpdesk at 1-877-247-4836 agents are standing by to assist you with your questions 24 hours a day 7 days a week or by email at [email protected].