For College-specific Issues
Please reach out to your college for questions regarding your Student ID, Student Portal login, Financial Aid, Student Email, Transcripts, Course Registration and Counseling Appointments.


For Account Recovery & CCCApply Issues
Phone: (877) 247-4836 or Email: [email protected] 
TTY Phone Number (for the Hearing Impaired Only): (877) 836-9332

Two Accounts

We are having trouble with the CCC grant. I created an account with my Son, then realized he already had one, using the same social and everything. The only difference, is the recovery email. When trying to register with the college, It still shows that we still owe the full balance. Is this because of the second account? If so, how can we remedy the situation.

Answers

  • Hello @jeet1_2001

    Unfortunately we wouldn't know why there are any balances due on your sons school account. We would suggest calling the Financial Aid Office at the college to determine the reason. If it is in regards to a duplicate account being created and an application being submitted using that second account they will be able to tell you how to move forward.

    Thank you,