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Hello, whenever I go to recover my account it wants to send the information to an email that has been deactivated is there another way I can recover my account?

Answers

  • Hi @d_valenzuela03

    Since you no longer have access to your old email that you created your account with, you'll need to call our 24/7 helpdesk at 1-877-247-4836 so that our Agent can pull up your account and verify that it is you. After that, he or she will update your account with your new email so that you can self-recover your account using your new email address.