Why can't I recover my account?

Hi so I'm currently trying to recover my account but when I type in my date of birth the site says "incorrect format" even though I'm typing it in correct format? Please help! The correct format is MM/DD/YYYY which I've been doing but it still won't let me recover my account. For example I've been typing in my dob as 01/02/3000. Am I doing something wrong?

Answers

  • Hi @Natalie_g37

    Can you try recovering your account using a different browser, incognito mode or on your phone using mobile data and see if you can correctly enter your DOB. If you still cannot recover your account, please call our 24/7 helpdesk at 1-877-247-4836 so that one of our Agents can help you.

  • I tried to recover my account but I didn't receive any verification code . I don't know what I do.

  • Hi @Habib

    Since you cannot self-recover your account, please contact our 24/7 helpdesk at 1-877-247-4836 so that one of our Agents can help you recover your username/password.