Why I can’t login to laccd with the student id and my default password

When I apply for Los Angeles city college they gave me my student id and they explained to me on how to put my default password to login in to laccd account so I can change my password but every time I put my student id and my default password it always tells me and my student id and my password is incorrect and I keep trying but it’s still gave me the same incorrect password or student id.

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