Change email for account

I had an account with a not used email and i did not remember pass word, now I want to sign in but the system resend my new pw to the not used email. Can you help me receive new pw at my current email?

Answers

  • Hi @Hoangkimbich1981

    Since you no longer have access to your old email, you'll need to contact our 24/7 helpdesk at 1-877-247-4836 and verify with our Agent that you are the account holder so that they can assist you with updating your old email to your new one. Once your email has been updated, your verification code will be sent to your new email for you to reset your account password.

  • Thank you for your help

  • Dnichols_1941
    edited June 7

    I am trying to change my email address, i no longer have the Hotmail address

    thank you Diane R, Nichols

  • Hi @Dnichols_1941

    A helpdesk ticket has been created for you to help you update your email address. Please check your email and respond back. Thank You.