Not able to recover account

I have been trying to recover my account for the past week. It says that there is an account open already by my name and phone number but, when I try to recover the account it says that they are not able to find it.


  • Hello @BRYANT2008

    I was able to find your support ticket, an agent will be reaching out to you to assist you with your questions asap. Please follow up via your ticket if you have any other questions.

  • I was trying to recover my account, but I have a new phone number, so I cannot receive the code

  • Hello @JKleppe16

    Please reach out to our Helpdesk [email protected] and provide the following so that an agent can assist you with your questions one on one. Please DO NOT respond to this post, or we will have to take down your post to protect your privacy.

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