Is the create profile system down?

I got the email last night that I was accepted for the program and was told to click the link to create a profile. I go through the process of entering all my information and once I create a password it just throws me back to the beginning again. I've literally tried it 30 different times. I tried on my phone and also on a laptop.


  • Hi @ashleec805

    Please use Chrome for your browser and begin by clearing your cache and history. Then create your account using your email address instead of your phone number. Enter your email address to receive your verification code via email to begin. Once you enter the verification code, please create the account. This should allow you to create your account and apply. If this does not work, please send us a screen shot of what you are experiencing to [email protected] or call our Helpdesk at 877-247-4836. Please do not post any screen shots with your information here, as this is a public forum.

    Thank you,