Unable to recover account

I am trying to make an account, however, when I enter information it says that an account already exists with my information. However, when I go to recover my account it does not recognize my date of birth and last name


  • Tee
    edited April 29

    Hi @adolescentmonster

    I was able to locate your account using your email address so I've created a helpdesk ticket for you. Please check your email and reply back to me so that I can help you recover your account.

  • I have an account but when I enter my date of birth to recover it, it says it is entered in wrong. I've tried many times still doesn't work :/

  • Hello @Lynetter0815

    The best way to assist you with your questions would be to reach out to our Helpdesk [email protected] and provide the following so that an agent can assist you with your questions one on one. Please DO NOT respond to this post, or we will have to take down your post to protect your privacy.

    Screenshot of the error message

    Full Name:

    Current Email:

    Mobile Phone Number:

    College Applying To: