Unable to recover account

Hello! I have my username, and all my account information however the one thing that does not appear as correct is my password. When I click forgot password and try to recover the account none of the information registers, however when I try creating a new account it says that an account under that information is already created. How do I fix this problem so I can apply for De Anza classes? Thank you!


  • Hi @AlexandraIschanov

    I see you have already contacted the OpenCCC helpdesk for assistance with recovering your account. A helpdesk Agent has already called you and left you a voicemail on your phone. Please call the helpdesk Agent back so that they can help you recover your account.

  • Hello @glorialwilliams

    Please reach out to our Helpdesk [email protected] and provide the following so that an agent can assist you with your questions one on one. Please DO NOT respond to this post, or we will have to take down your post to protect your privacy.

    Full Name:

    Old Email Contact if known:

    Current Email:

    Mobile Phone Number:

    College Applying To:


    CCCID if known: