I’m not able to recover my account, I still have access to the email but I’m not receiving them.

I have access to the recovery email but I’m not receiving the emails even to my spam. It says I have an account but I can’t recover it and I can’t create a new one either.


  • Hi @SamMai

    I have sent you an email from [email protected] requesting additional information to assist with locating your account. Please refer to your inbox.

    Thank you,

  • I'm having this problem too.

  • Hello @lovely_cherie

    Please reach out to the California Community Colleges Help Desk at 1-877-247-4836 24 hours a day 7 days a week or by email at [email protected]. Please provide the following to assist with locating your account to assist you with your account recovery. Please DO NOT respond to this post with your information, or we will have to take down your post to protect your privacy.

    Full Name (First Middle Last):

    Old Email Contact (if known):

    Current Email:

    Old Phone on account (if known):

    Current Mobile Number:

    College Applying To:

    CCCID if known:

  • I have an account bt when am trying to recover it doesnt allow to do so

  • Hi @annafeero254WY,

    If you are not able to self recover your account, please call our 24/7 helpdesk at 1-877-247-4836 so that we can verify that you are the account holder to update your old email address to the new one and also reset a new password for you.

  • Can't get into my account

  • @Roberta

    Please call the Helpdesk so that an agent can assist you with recovering your OpenCCC account. You can reach us at 877-247-4836 24 hours a day, 7 days a week.

    Thank you,