For College-specific Issues
Please reach out to your college for questions regarding your Student ID, Student Portal login, Financial Aid, Student Email, Transcripts, Course Registration and Counseling Appointments. Click the link to find to your college's Admissions Office Helpdesk.


For Account Recovery & CCCApply Issues
Phone: (877) 247-4836 or Email: [email protected] 
TTY Phone Number (for the Hearing Impaired Only): (877) 836-9332

How long will it take to recover my account?

FAQ
FAQ
in My OpenCCC Account

The simple, mobile-friendly account creation process is designed to be clean, clear, and convenient - allowing users to create & validate a new account and complete their profile in under 7 minutes.

Comments

  • jzamora
    jzamora

    Im not receiving my validation code to reset my password

  • manny0304
    manny0304

    I don´t know my password for my account my account does exist for the college I´m applying to is just I forgot my password, and I have to recover it

  • Casey
    Casey

    Hello Emmanuel,

    The following steps will allow you to receive your verification code and move forward with account recovery. If this does not work for you, please call our Helpdesk at 877-247-4836 where agents are available 24 hrs a day, 7 days a week.

    1.) Go to www.cccapply.org and select your college from the drop down menu and click 'Apply'

    2.) Select the online application link(s) from the Admissions page and click 'Sign In'

    3.) Select 'Recover Account' and enter your Email address or mobile phone and date of birth. 

    4.) You will be prompted to select a way to receive a verification code by email or mobile phone as long as your information is still valid on your OpenCCC account.

    5.) If an account is not found, or your information is no longer valid, please call our Helpdesk.

    Thank you,

  • twbaisch
    twbaisch

    Yeah, those steps provided don't work at all. The system is not sending recovery emails, and there is no option whatsoever to select phone/SMS. The date entry widget is not working in Safari 15.3 either, even when trying to manually enter the date. The Helpdesk is pretty useless, since it hangs up after 30 minutes and sends you to the end of the queue when you dial back in. Not sure how much this is costing taxpayers, but seems like we are not getting our money's worth.

  • Casey
    Casey

    Hello @twbaisch

    I see you were able to gain access to your account and submit your application. Please allow 1-2 business days for the college to email your student information to you along with your next steps.

    Thank you,

  • Ljones_24
    Ljones_24

    I have the same issue. I go to recover my account and asked me to put in the verification code that they sent my recovery email but I never get an email. I have tried this multiple times and I’ve waited hours and I’ve still not gotten any email.

  • Tee
    Tee

    @Ljones_24

    Have you checked your spam or junk folder for the verification code. If you still haven't received the verification code in your email, please try recovering your account using your mobile number.

  • SamanthaV
    SamanthaV

    I went to Long Beach City college a couple years ago, i have had my account hacked and no longer have old email and phone number how can i recover my ccc accout?

  • Angelica
    Angelica

    Hello @SamanthaV

    If you need assistance with accessing your OpenCCC/CCCApply account please reach out to the California Community College Helpdesk at 1-877-247-4836 24 agents are standing by to assist you with your questions hours a day 7 days a week or by email at [email protected].

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