I keep getting a message that my account already exists. Why is this happening and what do I do now?

If you see this message during account creation, it means that an account has already been created using more than one piece of personal information associated with you. Stop creating a new account and return to the Sign In page. Click on the Recover Account link to see if you already have an account and attempt to recover your sign-in credentials.


Comments

  • After I go to this page I try to recover account and it says it doesnt exist, I just keep going in this same loop. Account already exists, recover account, cannot find account.

  • Hi Hilary,

    Please call our 24/7 helpdesk at 1-877-247-4836 so that we can assist you in recovering your account. Thank You.

  • Mine keeps saying the same thing ^^ and when i go to recover my info, it tells me to log into an email that isn’t mine that’s associated with my same # so I can’t make my own account.

  • @lunairene

    I have sent you an email from [email protected] Please check your inbox and respond with the information being requested.

    Thank you,

  • Mine keeps saying the same thing ^^ and when I go to recover my info, it tells me to log into an email that isn’t mine that’s associated with my same # so I can’t make my own account.

  • @stephyrazo101

    Please check your email. I have sent you a request for some additional information to assist me with your OpenCCC account.

    Thank you,

  • Mine keeps saying the same thing ^^ and when I go to recover my info, it tells me to log into an email that isn’t mine that’s associated with my same # so I can’t make my own account.

  • Hi @sliu93

    Please create your account using your email address instead of your phone number. Enter your email address to receive your verification code via email to begin. Once you enter the verification code, please create the account without entering a phone number. The phone number field is not a required field. This should allow you to create your account and apply. Please let us know if you have any questions.

  • Im trying to register it keeps saying for me to recover my account and when i try it tells me to log in and account that isnt mine it says i already have and existing account i want to register today so i can start my fall class in August

  • Please can someone help me send me the support information

  • Hi NacishaM,

    I sent you a direct message to your inbox. Can you check and reply back so that I can help you recover your account.

  • When trying to create a new account, the account already exists showed up. I tried to change passwords to recover my account, but the verification codes are being sent to an email I no longer have access to. I'm not sure where to go from here.

  • My account is also experiencing this same loop.

  • Hello @DiegoAVergara2003 @JakeH17

    Please reach out to our Helpdesk [email protected] and provide the following so that an agent can assist you with your questions one on one. Please DO NOT respond to this post, or we will have to take down your post to protect your privacy.

    Full Name:

    Old Email Contact if known:

    Current Email:

    Mobile Phone Number:

    College Applying To:

    DOB:

    CCCID if known:

  • I have been tying to recover my account, after filling out all the verification forms it says there is no account found. When I try to create a new account it says my account already exists and continue to go through the same loop. I would appreciate some help please. :)

  • Hello @JenniferCristina

    Please reach out to our Helpdesk [email protected] and provide the following so that an agent can assist you with your questions one on one. Please DO NOT respond to this post, or we will have to take down your post to protect your privacy.

    Full Name:

    Old Email Contact if known:

    Current Email:

    Mobile Phone Number:

    College Applying To:

    DOB:

    CCCID if known:

  • addisont723
    edited May 20

    The same thing has been happening to me, the same exact loop. I am trying to make my Open CC account for OCC because the coaches for my sport told me to do this and it isn’t allowing me to. Please help me. thank you :)

  • Hi @addisont723

    Can you try creating your account without a phone number and see if you are able to do so. If you are still not able to create your account, please let me know if you are getting an error message or being looped back to the beginning. In addition, please also submit screenshots so that I can see for myself what the issue is to correctly further assist you.

  • HIII yes i did it and it didn’t work again :( here’s the screenshots


  • Hi @addisont723

    It is possible you already have an account on file. I've created a helpdesk ticket for you regarding this issue. Please check your email and reply back to me so that I can further assist you with recovering your account.

  • I did not have success in recovering my account. Please help!!

  • Hello @Maby

    Please reach out to our Helpdesk [email protected] and provide the following so that an agent can assist you with your questions one on one. Please DO NOT respond to this post, or we will have to take down your post to protect your privacy.

    Full Name:

    Old Email Contact if known:

    Current Email:

    Mobile Phone Number:

    College Applying To:

    DOB:

    CCCID if known: