For College-specific Issues
Please reach out to your college for questions regarding your Student ID, Student Portal login, Financial Aid, Student Email, Transcripts, Course Registration and Counseling Appointments. Click the link to find to your college's Admissions Office Helpdesk.

For Account Recovery & CCCApply Issues
Phone: (877) 247-4836 or Email: [email protected] 
TTY Phone Number (for the Hearing Impaired Only): (877) 836-9332

Notice: CCCApply Access Error, Resolved.

edited July 2021 in Apply To College

Several reports have been submitted to the support team about errors preventing access to the application. The team is actively investigating. Updates will be posted here as soon as a resolution has been identified.

We apologize for any inconvenience this may be causing.


  • Access to the CCCApply admissions application has been restored.

    We will continue to monitor this issue closely, our apologies for any inconvenience this may have caused you.

    Our services were down between 9:50 - 10:50 PM PST.

    If you notice any issues, please make sure to contact support immediately:  

    California Community Colleges Help Desk


    [email protected]

  • I’ve applied with no response. Do u receive my application

  • Hello FK12241980,

    I would recommend contacting the California Community College Helpdesk for assistance with troubleshooting the error you encountered. Please call us at your earliest convenience, California Community Colleges Help Desk 1-877-247-4836 or by email at [email protected]

  • Why do I keep getting an error. I have done everything correctly?

  • @Straycat23

    We apologize for any inconvenience that has caused. Please follow the steps below and try to create your account once more. If you still receive the error, please take a screen shot of this error and email us at [email protected] along with your college name.

    1.) Make sure you are using the latest version of Chrome or Safari browsers

    2.) Quit and restart your browser session

    3.) You will need to clear your browsers cache, cookies/other site data & history

    4.) Turn your browsers cookies on, CCCApply uses cookies for the application.

    If this does not eliminate the issue please call California Community Colleges Help Desk 1-877-247-4836 [email protected]

  • nava1984
    edited February 2022

    I need help to enroll in city college. I have problems remotely

  • @nava1984

    Have you already submitted your application to city college? If not, please submit your application first. If you need help with submitting your application, please call our helpdesk at 1-877-247-4836. Moving forward, if you have already submitted your application, please contact your college for further assistance.

  • Your sysytem is not working. I have contacted the support help desk and they are not answering. I sent email with no response. The system lets me put in ll info but will not go beyond creating a password, step 3.

    I contacted school and they are unable to help until you get this fixed. Plese get this syste working or go back to the old one.

    Thi is so frustrating and as a veteran, i feel so upset ehich is triggering my PTSD. PLEASE FIX YOUR "Create Profile" part of the system!!!!

    Please acknowledge and respond!!!!

  • Hello @cossior

    Thank you for reaching out to us regarding the issues you are experiencing, we are currently experiencing longer than normal volume at our Call center and agents are working on helping all students who still are needing assistance with their questions and OpenCCC accounts. The call center is available 24 hours aa day 7 days a week, certain times we recommend trying during non-peak times in the later evening or weekends. You can also email us your questions and screenshots of the error messages you are seeing/experiencing.

    If you have any further questions or concerns please let us know. Call center is available 24 hours a day, 7-days a week.

    California Community Colleges Help Desk


    [email protected]

  • this is NOT working! Still no validation code sent after a week of trying!!

    I took one semester off and now need to reapply.

    I have a valid email and need to recover my password. The system says it has sent a recovery message, but it doesn't ever get to my mailbox.

    I have tried multiple times every day since last Wednesday but get nothing.

    I have also emailed and phoned support, but still nothing.

    My campus no longer accepts any other form of application, even for returning students.

    Classes have already started, when is this going to be fixed?

  • Hello @ceece

    I was able to locate your ticket in the helpdesk, please reach out to the contact provided on your ticket for further assistance with your account recovery.

  • Need help with login on

  • I been trying to make an account and keep getting a error message. I have tried multiple web browsers and I had no luck as of now.

  • @TMO

    Please call our Helpdesk so an agent can assist you with recovering your OpenCCC account information. The Helpdesk is available at 877-248-4836 24 hours a day, 7 days a week.

    Thank you,

  • @edjunior

    Please make sure you are using Chrome, Safari or Firefox when creating your OpenCCC account along with clearing your cache and history. If this does not allow you to continue, please call our Helpdesk at 877-247-4836 where agents are available 24 hours a day, 7 days a week.

    Thank you,

  • I would like a reply for confirmation that all of my information has been input and ready for the next step

  • @marksonday

    I have sent you an email from [email protected] requesting additional information to assist me with locating your OpenCCC account. Please check your inbox and reply there.

    Thank you,

  • Trying to start admission application as a transfer student and it won't let me. It gets stuck in a loop. Always goes back to beginning of the application.

    Please help. Thanks.

  • Hello @jrycus

    I see that you were able to successfully submit your online admissions application for Mt. San Jacinto Community College District at 4/15/2022 4:41 PM. Now that you have successfully submitted your admissions application please allow 1 to 2 business days for the college to contact you with your student information; e.g. student ID #, registration times, assessment information, and orientation. If it has been more than 1-2 business days, please contact your college's records/admissions department.

    If you have any further questions or would like to make any changes to your submitted online admissions application please contact your college's Admissions and Records office.