changing info like security questions and pin

hi, I've been trying to figure out how to change my security questions but my pin isn't working, I am trying to figure out how to reconfigure my pin so i may change my security questions...i could definitely use help with this,

thank you, anton


  • Hi Anton,

    Are you able to answer and match at least one of your 3 security questions. If so, you will be able to successfully change and update your PIN #. However, if you don't know the answers to anyone of your security questions, unfortunately you are not able to change your PIN # as well as security questions.

  • how do i change the security questions in order to change my pin?

  • Hi Anton,

    To change your security questions, you'll need to know your PIN #. If you don't know your PIN # but can answer one of your security question, you can change your PIN #. To change your PIN #, you'll need to log into your account at Once you are logged in, under security questions and credentials select change next to PIN. The system will automatically display one of your security question for you to verify/answer. If the security question is one that you don't know the answer to, you'll need to click on cancel and again select change next to PIN so that a new security question is being asked. If you need assistance with this process, please call our helpdesk directly at 1-877-247-4836 anytime.

  • How do I get into my account when find it but I have cccid number

  • Hello Tammie,

    If you are trying to log into your OpenCCC account to apply to one of the California Community Colleges you will need to log into your OpenCCC account to do so. I have provided the instructions below. If you are unable to, please call our Helpdesk so an agent can assist you with this.

    Here’s how to apply:

    1.) Please begin at 

    2.) From the drop down menu select the college you are applying to and click 'Apply'.

    3.) You will be directed to the college’s Admissions page. 

    4.) Select the online application link(s) from the Admissions page.

    5.) Sign in with your OpenCCC account information, you will then be directed to the 'My Applications' page. 

    6.) Select 'Start a New Application' link to begin application.

    Once you have submitted an application it can take 1-2 business days for you to receive a student ID and enrollment information from your college. If more than 2 business days have passed and you have not been contacted by your college, please call our Helpdesk to confirm your application was submitted successfully.


    [email protected]

    Thank you,


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