Notice: SSO Proxy/Canvas connectivity and login issue

  • 2
  • Problem
  • Updated 2 months ago
  • Solved
Good afternoon,

We're receiving reports colleges are having connectivity and access issues with accessing their Canvas account(s). We are currently researching the problem and will update this post with more information or resolution information when we have it.

Apologies for any inconvenience.
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Roberto, Official Rep

  • 513 Posts
  • 11 Reply Likes

Posted 2 months ago

  • 2
Photo of Roberto

Roberto, Official Rep

  • 513 Posts
  • 11 Reply Likes
Official Response
Hello all,
Just to provide an update, this issue has been resolved and end-users can now access Canvas. An issue was discovered that caused some intermittent connectivity issues but access has been restored and everything is working as expected

Apologies for any inconvenience this may have caused.
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Dave Stephens

  • 3 Posts
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Per CaseĀ #529384, please share an incident report when feasible. Thank you.
Photo of Roberto

Roberto, Official Rep

  • 513 Posts
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Hi Dave,
An expired metadata security certificate in OpenCCC was the root cause of the two-hour Canvas outage for CCC students yesterday. Monitoring measures are being put into place that will alert Tech Center staff to any similar issue in the future before students and staff are affected.