CCCApply keeps giving an error message about the password I selected.

  • 1
  • Problem
  • Updated 8 months ago
  • Solved
I am trying to apply on CCCApply but I keep getting an error message that says the system has encountered a problem. The password I selected cannot contain my username in it. The password I am typing in does NOT contain my username in it all. Please help!
Photo of Patty


  • 1 Post
  • 0 Reply Likes

Posted 5 years ago

  • 1
Photo of Monica


  • 248 Posts
  • 30 Reply Likes
Hello Patty,
My apologies for the issue you are experiencing when attempting to create your OpenCCC account so you can apply for admissions to your Community College. There is in fact an error that the system has and at this very moment our IT Management department is working diligently to correct this error. We appreciate you bringing this to our attention.

In order for you to proceed with creating your OpenCCC account, we ask that you do not use a special character symbol in your password. These symbols are what is creating this error message to students when they are attempting to create their OpenCCC accounts. Please attempt to create your account moving forward without this special character and you will not encounter this problem again.

If you are still finding it hard to create your account, please contact the California Community College Helpdesk where they have agents available everyday from 7am to midnight. You will speak to someone who can then help assist you with your issues. Below I will provide you with their contact information:

California Community Colleges Help Desk:


If you have any other issues or concerns, regarding the application process, their agents can assist you with them.
Best of Luck,
Photo of F. Wentworth

F. Wentworth

  • 1 Post
  • 0 Reply Likes
I am having the same issue mentioned above. 
Photo of Angelica

Angelica, Offical Rep

  • 627 Posts
  • 51 Reply Likes

We are here to assist you with your account please contact the California Community Colleges Helpdesk for assistance at 1-877-247-4836. The California Community Colleges Helpdesk have well-trained Agents standing by that will be able to help you with this process so that you are able to continue moving forward. They are available 7 days a week 24 hours a day.

Please feel free to give them a call in order to resolve your problem and how you can reset your password and or confirm your username. 

If you have any additional questions or concerns that I can assist you with, please don't hesitate to let me know.